crn77 Privacy Policy

Introduction & Definitions

crn77 is an online casino and betting platform that provides a safe and enjoyable gaming environment for players in Bangladesh. We place the highest importance on our users' privacy and are fully committed to protecting your personal information.

The definitions of key terms used in this policy are given below:

• "Personal information" means any information that can directly or indirectly identify you — such as your name, email address, phone number, or financial transaction details.
• "Processing" means any activity involving the collection, storage, modification, use, or deletion of data.
• "Platform" means crn77's website, applications, and all related services.
• "User" means any person registered on or using the crn77 platform.

Data Collection Methods

crn77 collects your information in various ways. This information is mainly of two types — what you provide directly, and information collected automatically while you use the platform.

2.1 Directly Collected Information

Information you provide during registration and account use:

• Full name and date of birth
• Email address and phone number
• Residential address
• National ID or passport number (for identity verification)
• Payment method details (bKash, Nagad, Rocket, bank account)
• Records of communication with the support team

2.2 Automatically Collected Information

Technical information collected while you use the platform:

• IP address and device type
• Browser type and version
• Date and time of access
• Pages visited and navigation patterns
• Gaming history and transaction details
• Session duration and usage patterns

Use of Data

crn77 uses collected data only for specific and lawful purposes. Your information is never used for unnecessary or unauthorised activities.

3.1 Primary Purposes

• Account management: Creating, verifying, and keeping your account secure.
• Identity verification: Confirming identity to prevent financial fraud and unauthorised access.
• Transaction processing: Completing deposits and withdrawals correctly.
• Customer support: Resolving your questions, complaints, and requests.
• Legal compliance: Maintaining records required under applicable law.

3.2 Secondary Purposes

• Improving platform services and enriching the user experience.
• Monitoring account activity to ensure responsible gaming.
• Maintaining site security and detecting fraudulent activity.
• With your consent, keeping you informed about relevant offers and promotions.

Sharing Data with Third Parties

crn77 never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in specific circumstances:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, or bank partners to complete financial transactions.
• Identity verification services: Cooperation with trusted verification providers to prevent fraud.
• Legal authorities: Information may be provided pursuant to a court order or government directive.
• Technology partners: Technology providers required to operate the platform, who work under strict confidentiality agreements.

Cookies & Tracking Technologies

crn77's website uses cookies and similar technologies that help improve your browsing experience.

5.1 Types of Cookies

• Essential cookies: Required for the platform's core functionality — maintaining login status, security verification, and so on.
• Functional cookies: Remember your preferences and settings, such as language and display preferences.
• Analytics cookies: Help improve services by analysing how users interact with the site.

5.2 Cookie Controls

You can reject cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

Data Security Measures

crn77 follows industry-standard technologies and processes to ensure the security of your data. Our security infrastructure is continuously monitored and improved.

• SSL encryption: All data sent to and received from the platform is protected by SSL encryption, preventing any third party from intercepting it.
• Secure servers: Your data is stored on firewall-protected servers with industry-standard security measures.
• Access controls: Only authorised staff can view your information, and only when necessary.
• Regular security audits: Regular security reviews are conducted to identify potential vulnerabilities.
• Two-factor authentication: An additional security layer is enforced when accessing your account.

Your Rights

As a crn77 user, you have specific rights over your personal information. Contact our support team to exercise these rights.

• Right to access: You have the right to know what information we hold about you.
• Right to rectification: If your information contains any errors or is incomplete, you may request a correction.
• Right to erasure: In certain circumstances you may request that your data be deleted, although some information may need to be retained due to legal obligations.
• Right to object: You have the option to object to marketing messages or certain types of data processing.
• Data portability: You have the right to receive your data in a structured, commonly used format.
• Right to withdraw consent: Where data processing relies on your consent, you have the right to withdraw that consent at any time.

Protection of Payment Information

The security of financial transactions at crn77 is at the centre of our priorities. We ensure secure transactions via bKash, Nagad, Rocket, and bank transfers.

• Full payment card or account numbers are never stored on our servers.
• Only the information necessary for transaction verification is exchanged through secure channels.
• Your identity and account ownership are verified for every transaction.
• Automatic alerts are triggered for unusual transactions.

Protection of Minors

crn77 is for users aged 21 and above only. We strictly prohibit minors from participating on the platform.

• Age is verified at the time of registration and accounts for users under 21 are not approved.
• We do not intentionally collect or process any personal information from minors.
• If an account holder is suspected to be a minor, the account is immediately suspended and investigated.
• If any information related to minors has been collected unintentionally, it is deleted as quickly as possible.

Policy Changes

crn77 may update this privacy policy from time to time. Users will be notified according to the nature and significance of the changes.

• For significant changes, a notification will be sent to your registered email.
• The updated policy will be published on this page and the "Last Updated" date will be changed.
• Continued use of the platform after changes will be considered as your acceptance of the new policy.
• Previous versions may be available upon request.

Contact & Complaints

If you have any questions, complaints, or requests to exercise your data rights regarding this privacy policy, please contact the crn77 support team.

• Email: [email protected]
• Live Chat: Via the site's direct live chat feature — available 7 days a week, 24 hours a day.

Our support team provides service in both Bengali and English. Your data-related requests will be responded to as quickly as possible upon receipt.